Counselling Co-Ordinator Vacancy

Part time (16 hours per week) This is a fixed term maternity cover post for 6-9 months.

About Creators House

Creators House is a not-for-profit youth empowerment organisation that aims to help and support young creatives from underserved and underrepresented backgrounds, especially those from ethnic backgrounds, who are disproportionately more likely to be discriminated against and have more barriers to opportunities within the creative industry.

We do this through 4 pillars; we have mentoring programs to help connect young creatives to industry professionals and help them build a successful career within the creative industry. We provide free therapy to 18–25-year-olds. We provide a creative community to connect young creatives together to share, support and grow together. And lastly, we have a free multipurpose creative studio in London that provides free facilities, equipment and creative support for any young person looking to develop their creative talent.

To learn more, check us out on www.creators-house.org

Join The Family

Creators House provides 6 sessions of free one-to-one counselling for young people aged 18-25. We are a small team consisting of qualified volunteer therapists and trainee counsellors. We are looking for a part time Counselling Co-ordinator to oversee all aspects of the counselling service including managing the waiting list, completing assessments, client allocation and the recruitment of new counselling trainees. The ideal candidate for this role will be passionate about counselling, and upholds Creators House’s values and mission. They will deliver exceptional customer service to every counsellor and client, as well as developing our counselling service and helping us reach more young people within the community.

Key Responsibilities

• Ensure warm, professional, and accurate client correspondence.

• Maintain client confidentiality and manage all client data in accordance with the Data Protection Act 1998 and General Data Protection Regulations (GDPR).

• Developing and reviewing the counselling service policies and procedures.

• Effectively manage the waiting lists to minimise client waiting times and maximise counselling hours.

• Client assessment and client allocation for trainee counsellors.

• To be on site one day a week and to ensure the rooms are appropriately set up for counselling sessions, welcoming clients in the waiting area and being on hand to provide support to the trainees.

• Recruiting trainee counsellors as and when required.

• Line managing trainee counsellors and being available to answer day to day trainee queries.

• Liaising with our external supervisor to arrange training, induction and any further activities deemed relevant or suitable.

• Liaising and working with external stakeholders i.e. universities, counselling course providers and colleges to ensure trainee placements are suitable and compliant with course requirements.

• Contributing to end of placement reports. Essential skills, experience, and qualifications

We are looking for someone that has:

• Excellent coordination/project management skills.

• Excellent organisation and time management skills to ensure the counselling service is run smoothly.

• An experienced qualified counsellor (minimum level 4 diploma in counselling) registered with the BACP ideally with at least 3 years post qualifying experience.

• Ideally first aid trained or be willing to undertake this training.

• Experience and a good understanding of working in and/or providing counselling within a not-for-profit organisation.

• Experience of conducting triage and assessments for counselling.

• A good understanding of safeguarding and highly skilled and compassionate to manage crisis and complex referrals.

• Excellent communication skills and ability to build a rapport with stakeholders’ clients and all members of the team.

• Self-motivated with a can-do attitude to your work, who can think on their feet and is a good role model to other members of the staff.

• A team player who is confident with working autonomously and without supervision.

• Flexible to work evenings.

Working pattern and contracted hours

The contracted hours are 16 hours a week. There is an expectation that you may need to work one or two days on site at our studio in Kentish Town (NW5), preferably a Monday or Tuesday to support trainees on site. The remaining hours can be worked remotely. Working hours can be flexible but will need to be between 8am-8pm.

If you are interest, please send your CV to nicola.birago@zonetwentyone.or